Policies

Appointment Policy

We ask that each bride book a private appointment so that one of our stylists is available to personally assist her. We want to spend time to get to know her and understand her style. If you need an appointment later than what you see available on our online scheduler, please email us at Hello@ArcBridal.com and we may be able to accommodate. If you are interested in a same-day appointment, please call us to book.

Due to limited availability, we do not allow brides to book more than one initial appointment to reserve multiple times. If this occurs, we will kindly ask the bride to select her preferred appointment time. We are happy to add you to our waitlist for additional dates. Thank you for your understanding!

Cancellation Policy

We kindly ask that you give us at least 48 hours notice if you need to cancel or re-schedule your appointment so that we can offer that time slot to another lovely bride. Since we operate by appointment only, we reserve time for a limited number of brides each day. We ask that you take your appointment time seriously and cancel before 48 hours if something comes up. We thank you in advance for your cooperation!

Return Policy

Because our gowns are made-to-order, returns and exchanges are not possible.