Appointment Policy

We ask each bride to book a private appointment so that one of our stylists can assist them individually. We love taking the time to get to know you and understand your personal style.

If you need an appointment outside of what’s currently available on our online scheduler, please email us at Hello@ArcBridal.com—we may be able to accommodate you. For same-day appointments, please give us a call to check availability.

Due to limited availability, we kindly ask that brides do not reserve multiple appointments to hold multiple time slots. If this occurs, we’ll reach out and ask you to select your preferred time. We’re always happy to add you to our waitlist for additional dates. Thank you for your understanding!

Cancellation Policy

Out of respect for other brides and our stylists, please give us at least 24 hours’ notice if you need to cancel or reschedule your appointment. Any cancellations or reschedulings within 24 hours of the appointment will incur a $50 cancellation fee. We thank you in advance for your understanding and cooperation!

Return Policy

Due to the nature of our business, all sales are final. This includes both made-to-order gowns and accessories, as well as sample gowns and accessories purchased off the rack. We are unable to accept returns, exchanges, or cancellations for any reason.